Important Delivery Information

At Reliant, we are committed to delivering your order safely, securely, and on time. Where possible, your items will be delivered by our own trained delivery team using dedicated vehicles. To ensure fast and reliable nationwide delivery, we also partner with trusted courier specialists who provide the same high level of care and professionalism.

To help ensure a smooth delivery experience, please review the information below regarding delivery timescales, fees, and important delivery notes. If you have any questions, our dedicated Customer Service team will be happy to assist.

Standard Delivery

  • Standard delivery is completed within 2 - 4 working days from the date your order is placed (delivery may take slightly longer for remote areas).
  • Scheduling may take a few days, so please don’t worry if you don’t hear from us immediately.
  • You will be notified the evening before your delivery is due. 
  • On the day of delivery, you will receive a 2-hour delivery timeslot for your order.
  • Deliveries takes place between 7am and 8pm, and someone must be present at the delivery address to accept the order.

Nominated Delivery Options

 

Next Day & Nominated Day Delivery

Next Day Delivery and Nominated Day Delivery are available for select products and locations an additional £9.99. Orders must be placed before 1:00pm to qualify for Next Day Delivery.

 

Saturday Delivery

Saturday Delivery is available for select products and locations for an additional £19.98. Availability will be shown at checkout, or you can contact our team for further details.

 

For Next Day, Nominated Day, or Saturday delivery, you can select your preferred delivery date during the checkout process.

Please note: Next Day, Nominated Day and Saturday Delivery are available to mainland UK addresses only and are not available to UK islands or the Scottish Highlands.

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Remote Deliveries

 

Some remote postcodes (including the Scottish Highlands and UK Islands) may have limited delivery availability and additional charges due to courier restrictions.

 

Additional Charges:

  • Scottish Highlands: £49.99
  • UK Islands: £89.99

If restrictions apply to your postcode, we will contact you to confirm the available delivery options.

If you have any special delivery requirements, please contact our team before placing your order.

Important Notes

Check Dimensions: Ensure product dimensions (including packaging) fit through your doorway. Removal of packaging may void courier responsibility for damages.

Safety Guidelines: Our couriers adopt the following delivery policies; parcels will be placed on the doorstep, and couriers will maintain a 2-metre distance. If no one answers the door, an undelivered out card will be left at the delivery address, and the parcel will be returned to the depot.

Heavy Items: For heavy items over 135kg, a £29.99 delivery surcharge will apply.

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Additional Services

 

Unpack & Remove Packaging

Let us take care of the heavy lifting. With this service, your new appliance will be delivered to a ground-floor room of your choice, unpacked, and all packaging removed and responsibly disposed of.

 

Old Appliance Disposal

When your new appliance arrives, we can take away your old one and ensure it is recycled responsibly, saving you the hassle of arranging disposal yourself.

 

Connect Appliance & Setup

We can install and test your new appliance so it’s ready to use straight away.

 

Click here to learn more about our additional services including what you need to do before we arrive to ensure smooth delivery experience.

Customer Responsibilities

It is important that someone is available to accept the delivery at the time and date communicated from the courier. For rescheduled deliveries due to missed appointments, a charge of £30.00 to £200.00 will apply, depending on the product size and delivery location. Please contact customer service for details.

Contact Us: For any delivery enquiries, call 0330 057 7142 or email customer.service@reliantdirect.co.uk.